All orders ship via USPS First Class mail. Expected delivery times are typically within 3-5 business days. Please allow 1-2 days for order processing.
Our products are made by hand in small batches with pure, fresh, all-natural ingredients. For this reason, we do not accept exchanges or returns. However, we take pride in what we do and want our customers to be 100% delighted with our products, so if you are dissatisfied, please contact us right away at email@example.com so we can figure out a happy solution!
Before using our products, please review our complete ingredients list to ensure you don’t have any skin allergies that could cause a reaction. If you tend to have sensitive or reactive skin, please perform a skin test (on inner wrist or elbow) first.
Several herbs and essential oils are not recommended for use by pregnant and nursing women, infants and children. If you are pregnant or breastfeeding, consult your physician before using any products containing essential oils.
Our products are not intended to prevent, treat or cure any medical conditions and are not made to take the place of medical advice given by a trained physician.
Are your products organic?
We source the highest-quality oils we can find. Although most of them are organic, we can't 100% honestly claim that something is organic unless we can confirm that fact with every single ingredient. Is it really organic if even just one non-organic ingredient gets mixed in with it? We don't think so. However, we can say that our formulas are made with 80-100% organic ingredients. We always buy organic when it's available!
Do you use medical or therapeutic-grade essential oils?
Neither one of these things actually exist—they're just clever marketing words. Many companies claim such things and charge unethical prices for their oils. At twig + birdie, we have no desire to pull one over on our customers or use false marketing terms. That's just not our thing. We will tell you this: When buying essential oils, look for ones that are 100% pure. Make sure what you're buying is derived from plants (not synthetic fragrances), and buy organic when you can. If you want to fall for marketing and buy ”therapeutic grade,” just know that your oils will not be more effective and you'll be paying a lot more for them, unnecessarily.
How long can I expect your products to last?
Our products are all natural, which unfortunately means they don't have as long of a shelf life as many mass-produced and chemical-filled products. We do add vitamin E and rosemary extract to our formulas to help prolong freshness and stability, but please try to completely use your products within 9-12 months of opening to experience the ingredients and aromas at their finest and to achieve the most effective results. The more consistent you are with applying your oils daily, the better your results will be. Most of our customers replenish their oils every 6-8 weeks with twice-daily use.
Do you test on animals?
Absolutely not! We wouldn’t dream of trying out any of our products on innocent animals. That’s what friends and family are for! Also, as of right now our products are 100% vegan—but that doesn’t mean in the future, we won’t try to make some amazing goodies using honey, Honey.
Why don’t you have boxes for your products?
What’s the point? We love cute and fancy packaging as much as the next person—but wasting the energy and resources it takes to make product boxes so they can be tossed into the garbage immediately upon opening is just not worth it to us. We want to keep things simple. The less we put into packaging, the more we can put into our actual products. That is a win-win for you, us and this beautiful place we call Earth. In addition to that thought, why pay more for a product when you’re just going to toss part of it? We’d rather you just pay for our formulas and the cute reusable glass bottles they come in.
All of our products are created with ...
- 100% pure plant-based ingredients
- Organic (whenever possible) virgin cold-pressed oils
- Steam-distilled or CO2-extracted essential oils
- Love, joy and great intentions
- Pride in the USA
All of our products are created without ...
- Synthetic fragrance (our formulas only contain pure plant aromas)